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★★★★★ 1
Changed for the worse
Model: 500N BNDL
I have used my sawgrass SG500’s and an SG1000 for over 10 years with great success and made around 250,000 mugs and ornaments. As you can see, all the 1 star reviews are from this year for good reason. I wish I had read them before I bought a new 500 model. All my prints are now grainy. I have spent days online and it is normal with the new Print Utility and it seems to be the same for everyone in the last few months. I have been unable to find a fix and customer service is useless. It takes days of chat and emails to have what would be a 15 minute conversation. I don’t want to go through the hassle of learning a new system but unless I can get my issues solved in the next few days, I will.
The actual printing is faster but it takes several minutes per print to set up. I have to spend about 4-5 times as long to set up a print as I did with the old Print Manager. Instead of spending a half hour to print my art each day, I have to spend at least 2 hours and I get a lower quality print. Unless they can get me set up to use Print Manager again instead of the new Print Utility, I’m getting a different printer.
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Reviewed in the United States on August 20, 2025
