★★★★★ 4
When a single one cartridge in a set fails :(
Style: Ink, Style: Ink
This for use in my oldish Epson WF-7840 model, which is an ink guzzler; its decent print quality and large paper format notwithstanding. For work projects and good color on laser & gloss papers, this is the only good ink choice on this model. Well, that is, IF you get all ink cartridges in a set working.
Therefore, given its price, it is frustrating that, when a brand new single cartridge (of a set) fails, you can be left with few good choices. Along the years, this has happened to me twice...plus today, just one, of a pricey Epson set, failed. When I've bought from a local store, they have had no problem helping with this issue in the past.. I am sure that Amazon & Epson will make it right also.
YET, I do have to send back the whole set, even for a single cartridge replacement, which they DO HAVE AS A SEPARATE item. It is a bit of a drag because I need the printer working now and this magenta ink cartridge is all I needed to work at this time.
How about dedicating some of Amazon's awesome IT & AI power to distinguish and better respond to this kind of situation? After all, Artificial Intelligence can sort this kind of thing in just a bit or two.
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Reviewed in the United States on April 13, 2025
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