★★★★★ 1
Wrong item sent
Size: Small, Size: Small
The bento ball itself is great but the extra 16 treats that were sent as part of the purchase were the wrong kind.
The picture used in the Amazon ad is the one shown in the left part of the picture I posted (dome shaped treats with a dog named Lacey in the picture), and what I received is shown in the right part of the picture (ridged treats with a dog named Bella in the picture).
The problem with the Bella treats is that they are a bit smaller than the Lacey treats which means that they dont fit sugly into the bento ball. This in turn means that my little maltipoo gets them out of the bento ball in a few minutes. This defeats the whol purpose of the treat, and even worse this is a choking hazard for small dogs which makes the product unusable for me. FYI - I have never had this problem with the Lacey treats - they work great which is why I bought this product since this is what was shown in the picture.
I sent a message to the vendor about this but have not heard anything back. Amazon offered to refund me half of the total purchase price if I sent back both the ball and the 7 of the 8 treat packages (I opened one only to discover this problem), which is also not great.
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Reviewed in the United States on January 26, 2025
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